Spain: Each order will be delivered within 2-3 business days maximum.
Europe: Each order will be delivered within 7-10 business days maximum (MON-FRI).
All orders will be dispatched with a tracking number that you will receive via e-mail.
A signature will be required upon delivery.
All orders proceed with CORREO Express in Spain and UPS for International orders. Pricing will be calculated upon check out depending on your territory.
Customs fees may occur depending on the country of delivery and are to be paid by the customer.
*Please allow up to 24 hours to process your order, upon placement (MON-FRI). Initial order confirmation emails are not confirmations of shipping. Orders placed over the weekend and/or public holidays will be processed the next business day. Duringsale periods and public holidays, processing times may vary and may take up to 3 business days –excluding standard shipping times.
Tracking Your Order
Once your order has been confirmed, you will receive a shipment notification. This will include your order tracking ID.
You can track your order via the link provided in the email, or directly via the carrier’s website. If you cannot find your tracking code, please contact our customer service team email@example.com
Terms and Conditions
A signature and proof of identity are required on delivery of all orders, at which point the customer will then be responsible for the goods. Any person who accepts the goods on your behalf constitutes evidence of delivery fulfillment and therefore responsibility is transferred from that moment.
If you do not receive your order, and it is returned directly to ALEX RIVIÈRE STUDIO, you will be contacted to organize re-shipment. The additional shipping cost to resend the order, will not be covered by ALEX RIVIÈRE STUDIO and will require payment. If you do not wish to organize redelivery of the order, the initial shipping fee will not be refunded plus an additional return post charge reflecting our standard shipping charge will also be deducted from your refund or credit.
All orders are subject to quality control checks and review, prior to shipment by our packing team. If yourorder is damaged, or if there is an item missing from your order, please contact our customer service team immediately, quoting your order number.
If the package appears damaged or opened upon receiving your order, do not accept or open the package. *If you do accept the package, notify ALEX RIVIÈRE STUDIO customer service team immediately. The packaging must be kept for further verification and may be requested to resolve any disputes (photographic evidence can be supplied). * If you do not accept the package, and the order is returned directly to ALEX RIVIÈRE STUDIO, you will be contacted to organize re-shipment, pending confirmation, the order has been quality checked.
PLEASE NOTE: ALEX RIVIÈRE STUDIO does not cover any additional duties, customs, or taxes applied to orders. These additional costs are not calculated in the product costing, or shipping cost for any order and are at the expense of the receiver.
If you have any questions about our shipping times or would like to enquire about your order, please contact our customer service team at firstname.lastname@example.org
Covid-19 Shipping Updates
- Due to the COVID-19 response please note Correos Express has advised that in order to minimize the health risk to you and Correos staff all parcels will no longer require a signature for delivery within Spain. You will still need to be present for the parcel to be delivered, but there will be minimal contact as the parcel will be left at the door and no signature is required.
- For parcels delivered internationally via UPS, no signature will be required however you must be present in order for the parcel to be delivered. Please note that all international deliveries are suffering an extra 1-2 business day delays on all parcels due to air travel restrictions.
If any changes to the delivery terms occur we will advise via our social channels, website, and newsletter. If you have any questions regarding shipping please contact email@example.com and a member of our team and discuss the best option for you.
For returns, please contact our customer service: firstname.lastname@example.org
Exchanges and returns are allowed for current collections as long as they are still available and not on sale. Items must be returned in perfect condition with original packaging and tags.
– You have 15 days from receiving your order to exchange or return your purchase.
– The cost for returns and exchanges will be paid by the customer and will vary depending on the country.
If you’d like a different size or a refund contact email@example.com and we’ll collect from your home, work, or an alternative address.