Shipping & Delivery
DELIVERY AND SHIPPING COSTS
All orders are shipped from our warehouse in Spain using one of the following courier services: FEDEX, UPS, DHL, or Tipsa, depending on the destination country.
Domestic orders within Spain are shipped with Tipsa. International orders are shipped with FEDEX, UPS, or DHL.
Shipping costs, as well as any applicable taxes, duties, and customs fees for the destination country, are automatically calculated during checkout through our integrated logistics calculator.
The final amount displayed at checkout includes:
- Shipping costs
- Applicable taxes
- Customs duties and import fees for the destination country (where applicable)
This means you will not be required to pay any additional charges upon delivery. Your order will be delivered with all transport costs, duties, and taxes already paid.
INTERNATIONAL SHIPPING & CUSTOMS
ALEX RIVIÈRE STUDIO works with an automated duty and tax calculation system to ensure a transparent and seamless international shopping experience.
All applicable costs are clearly displayed before completing your purchase.
In some countries, customs authorities may require additional information in order to complete the import clearance process. If necessary, the courier company will contact you directly.
If you have any questions regarding shipping or your order status, please contact our customer service team at customerservice@alexrivierestudio.com.
DELIVERY & ORDER PROCESSING
All orders are shipped with a tracking number, which will be sent to you via email once your order has been processed.
A signature will be required upon delivery.
Please allow up to 24 business hours for order processing after your purchase is placed (MON–FRI). Orders placed during weekends or public holidays will be processed on the next business day.
During sale periods, special launches, or public holidays, processing times may vary and may take up to 3 business days, excluding shipping transit times.
TRACKING YOUR ORDER
Once your order has been confirmed and dispatched, you will receive a shipping confirmation email containing your tracking number.
You can track your shipment through the link provided in the email or directly via the courier’s website.
If you cannot locate your tracking information or require additional assistance, please contact our customer service team at customerservice@alexrivierestudio.com.
