Delivery and shipping costs

Please note that all of our orders are being shipped from our warehouse in Spain with either of the following carriers: DHL or Tipsa. Which carrier we use depends entirely on your location.

All orders proceed with Tipsa in Spain and DHL for International orders. Pricing will be calculated upon 

Notice regarding shipping to North America

We offer shipping to America and other Non-European Countries. Taxes will be applied upon delivery.

Delivery & Cancellation
All orders will be dispatched with a tracking number that you will receive via e-mail.
A signature will be required upon delivery.

Customs fees may occur depending on the country of delivery and are to be paid by the customer

Customs fees may occur depending on the country of delivery and are to be paid by the customer.
*Please allow up to 24 hours to process your order, upon placement (MON-FRI). Initial order confirmation emails are not confirmations of shipping. Orders placed over the weekend and/or public holidays will be processed the next business day. Duringsale periods and public holidays, processing times may vary and may take up to 3 business days –excluding standard shipping times.

Tracking Your Order
Once your order has been confirmed, you will receive a shipment notification. This will include your order tracking ID.
You can track your order via the link provided in the email, or directly via the carrier’s website. If you cannot find your tracking code, please contact our customer service team customerservice@alexrivierestudio.com

Terms and Conditions
A signature and proof of identity are required on delivery of all orders, at which point the customer will then be responsible for the goods. Any person who accepts the goods on your behalf constitutes evidence of delivery fulfillment and therefore responsibility is transferred from that moment.
If you do not receive your order, and it is returned directly to ALEX RIVIÈRE STUDIO, you will be contacted to organize re-shipment. The additional shipping cost to resend the order, will not be covered by ALEX RIVIÈRE STUDIO and will require payment. If you do not wish to organize redelivery of the order, the initial shipping fee will not be refunded plus an additional return post charge reflecting our standard shipping charge will also be deducted from your refund or credit.
All orders are subject to quality control checks and review, prior to shipment by our packing team. If yourorder is damaged, or if there is an item missing from your order, please contact our customer  service team immediately, quoting your order number.

If the package appears damaged or opened upon receiving your order, do not accept or open the package. *If you do accept the package, notify ALEX RIVIÈRE STUDIO customer service team immediately. The packaging must be kept for further verification and may be requested to resolve any disputes (photographic evidence can be supplied). * If you do not accept the package, and the order is returned directly to ALEX RIVIÈRE STUDIO, you will be contacted to organize re-shipment, pending confirmation, the order has been quality checked.

PLEASE NOTE: ALEX RIVIÈRE STUDIO does not cover any additional duties, customs, or taxes applied to orders. These additional costs are not calculated in the product costing, or shipping cost for any order and are at the expense of the receiver.
If you have any questions about our shipping times or would like to enquire about your order, please contact our customer service team at customerservice@alexrivierestudio.com